A team that feels like yours.
Built, trained, and run by us.
We've spent years building nearshore teams Mexico companies trust. Bilingual, on your timezone, in your tools. Whether you need to outsource customer support Mexico, run a nearshore call center Mexico, or hand off back-office work — our nearshore staffing Mexico model means you tell us the work; we hire the people, train them on your playbook, and run the team day-to-day. Unlike a typical offshore support team, we embed in your business. When they know the work cold, we stack AI on top to drive your unit cost down.
We've built teams like this before.
Here's what actually works.
Hire for judgment, not scripts.
The best support rep isn't the one who reads a decision tree fastest. It's the one who gets the customer. We hire for that, and we pay for that.
The first month is training, not throughput.
Your team shadows yours, reads every SOP, asks questions. We don't measure them on tickets until week four. That's why they stick.
One lead per tangle. Always.
Every client has a dedicated ops lead in CDMX. Slack-in-your-channel close. They own the SLA, the CSAT, and the weekly report.
Stack AI on top, not instead.
Once the team knows the work, we train agents on the real tickets. Humans stay on edge cases, escalations, and QA. The unit cost drops. The quality goes up.
Pick a role. We source in two weeks.
Customer support agent
Technical support engineer
SDR / BDR
Account manager
Back-office associate
Operations manager
// RATES SCALE WITH SENIORITY. VOLUME DISCOUNTS ON 3+ SEATS.
The best BPO is the one you forget about.
Your team gets faster and cheaper every quarter.
Most teams bill you the same in month 24 as month 1. That's not our goal. Once your team knows the work cold, we train AI on what they're actually doing — tickets, emails, reconciliations — and hand the easy pieces to the agent.
Humans stay on edge cases, QA, and training the next model. Same team. Same bill. More automation underneath, every quarter.
Illustrative. Our goal with every team is to cut your cost-per-resolution in half as AI handles more of the queue.
The best nearshore BPO Mexico talent pool in the Americas.
Similar timezone
CDMX runs on US Central. When your Austin team logs on, Pulpo is already working. Live handoffs, same-day replies.
Bilingual by default
Mexico City has one of the largest pools of fluent EN/ES professionals in Latin America. Your customers get real conversations, in either language.
Built on your stack
CDMX's business culture is built around the tools you already use — Zendesk, Salesforce, Slack, Notion. Your team plugs in on day one.
Professional wages
Real careers, not nearshore call center churn. We pay well, we invest in growth, and our teams stay. That's why you keep the same people year over year.
The next tangle deploys in June.
A tangle is a cohort of clients we onboard together. Small on purpose. Every team goes live in 4 weeks, with the founder in the loop.