Nearshore customer support
teams in Mexico City.
Outsource customer support, sales, and back-office operations to bilingual teams that work your hours. Live in four weeks.
Join the Next TangleMore than a nearshore staffing agency.
Not a staffing agency. A dedicated offshore support team that works like part of yours.
Your People, Not Ours
They work on your tools, learn your product, and talk like your team. The only difference is they're in Mexico City.
They Speak Your Language
English and Spanish. Same timezone. No weird handoffs at midnight.
We Handle the Hard Parts
Hiring, training, QA, performance management. You don't deal with any of that.
It Gets Better Over Time
We add AI tools that handle the repetitive stuff. Your team gets faster without getting bigger.
Your nearshore call center Mexico team, live in four weeks.
Here's what happens after you say yes.
We learn your business
We dig into how you work — your tools, your customers, your rules. We ask a lot of questions.
We train your team
Your team learns your way of doing things. They practice, get checked, and are ready before they start.
They start working
Your team is live. We watch closely and fix things fast.
It just gets better
Every month, things run smoother. We add AI where it helps. Your team gets faster.
Nearshore outsourcing that costs less and works better.
40-60% less than hiring in the US. No hidden fees. No long contracts. Mexico BPO pricing that makes sense.
Want to go further? Our AI agents for customer support work alongside your nearshore team to handle repetitive tasks automatically.
We're deploying our next tangle in May.
A tangle is what you call a group of octopuses. Ours are teams of people and AI, ready to wrap around your business.