Insights on AI, outsourcing, and ops.
Practical articles about AI agents, nearshore teams, and running business operations — from the team at Pulpo.
Why AI Agents Need Human Teams Behind Them
Pure AI customer support sounds great on paper. But without human operators training and backing it up, it falls apart fast. Here's why the best AI needs people.
What Are AI Agents and Why Your Business Needs Them
AI agents are not chatbots. They are smart software workers that can handle real tasks like answering customer questions, processing orders, and managing schedules — without needing a human to tell them what to do every step of the way.
Nearshore vs Offshore: Why Mexico Is the Sweet Spot for US Companies
When US companies look to outsource, they usually think of the Philippines or India. But there is a third option that more companies are choosing: Mexico. Here is why nearshore beats offshore for most American businesses.
How We Built Pulpo: Combining Human Teams with AI
Pulpo started with a simple idea: what if you could give growing companies a full operations team in Mexico City, backed by AI agents that handle the boring stuff? Here is how we got here.