Ship your product.
We'll run ops.
Nearshore teams + AI agents for customer support, sales, and back office. Live in 4 weeks. 40–60% less than US hires.
You need ops. But you don't have time
to figure it out.
Hire in-house
Months to find, hire, and train. Every hour spent on ops is an hour off your product.
Offshore support team
Cheap quotes. But they don’t know your product, they don’t care like you do, and nobody owns the outcome.
Pulpo
A nearshore BPO Mexico team that embeds in your business, backed by AI agents trained on their real work. You forget we’re external.
Watch the tangle deploy.
A tangle is a cohort of clients we onboard together. Here's what the first month looks like.
Scope call
We learn your product, your tools, and the work you want to hand off.
What we run for you.
Customer support
Outsource customer support Mexico — bilingual nearshore call center for tier-1 and tier-2. Zendesk, Intercom, Front — whatever you use.
Sales development
Lead follow-up, outbound, CRM hygiene. Trained on your ICP and your tone.
Back office & admin
Outsource back office ops: invoices, payroll, expenses, reconciliation. The boring stuff, done right.
AI agents
AI powered support built on top of the real work your team is already doing. Not a chatbot.
The team we should have hired from day one.
We spun up a 4-person support team in five weeks. Our founders got their evenings back.
The AI handles tier-1 overnight. The humans handle everything that matters. It's the model we've been trying to hire for.
We interviewed 4 BPOs. Pulpo was the only one thinking about how AI would eat the work they'd just quoted us for.
We ran ops at scale. Then we built the team we wished we'd hired.
We built and ran operations at real companies. Hired dozens in Mexico. Built processes from scratch.
Our first AI agent is already live. It has a higher CSAT than the human agents on its team.
We know how to hire great people. We know how to build great processes. We know how to turn those processes into AI that works.
Start with a team. Get cheaper every quarter.
Nearshore BPO Mexico rates to start — better than any offshore support team. AI stacked on top to cut cost-per-resolution in half. Or hand us the whole function and we drive it down ourselves.
Nearshore teams
Full-time seats in Mexico City. Rate scales with role and seniority.
- Bilingual, similar timezone (CST)
- Your tools, your voice, your SOPs
- Support $10-14 · Sales $14-18 · Ops $22-30/hr
- Month-to-month. No lock-in.
Team + AI agents
We stack AI on top of your team’s real work. Our goal: cut your cost-per-resolution in half.
- Everything in Teams
- AI trained on your team’s actual tickets
- Humans review every AI action
- Target effective rate: $5/hr equivalent
We run your ops
We own the function. Build your internal tooling, hire the team, run it end-to-end, and drive the cost down.
- Dedicated ops lead + team
- We build the internal tools you’re missing
- We own the outcomes — SLA, CSAT, throughput
- Unit cost drops quarter over quarter
The next tangle deploys in June.
A tangle is a cohort of clients we onboard together. Small on purpose. Every team goes live in 4 weeks, with the founder in the loop.