Empleos bilingues en
Ciudad de Mexico.
Estamos contratando profesionales bilingues de atencion al cliente, ventas y operaciones en la Ciudad de Mexico para trabajar con empresas de tecnologia de EE.UU.
Trabajos de operaciones nearshore con empresas de EE.UU.
Pulpo gestiona equipos nearshore de atencion al cliente y construye agentes de IA para empresas estadounidenses — desde la Ciudad de Mexico. Manejamos soporte al cliente, ventas, contabilidad y trabajo de back-office para que nuestros clientes se enfoquen en su producto.
Lo que obtienes al unirte a Pulpo.
Salario competitivo en MXN
Remuneracion acorde al mercado tech de CDMX, con revisiones de desempeno periodicas.
Prestaciones de ley + IMSS
IMSS, vacaciones, aguinaldo y mas — todo en regla, sin letra chica.
Horario estandar, sin trasnochadas
Trabajas de 9am a 6pm hora CDMX. Nuestros clientes estan en EE.UU., no en Asia.
Impacto real en empresas de EE.UU.
Te integras en equipos americanos reales — sus herramientas, su cultura, su impacto desde CDMX.
Un camino real hacia arriba
Los mejores ascienden a lider de equipo o entrenador de IA. No hay techo de cristal.
Equipo pequeno y cercano
No eres un numero. Trabajas directamente con los fundadores y un equipo que te conoce.
Vacantes actuales.
8 posiciones abiertas
Office and Operations Manager
Lead the account management and operations team behind the Evans Experience. About the Role At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses. We're looking for an Office and Operations Manager who knows truckload operations well and wants to lead. You'll report to the VP of Mexico Operations in a fast-paced, process-driven 3PL setting, and you'll help build the company's first office in Mexico. You'll be responsible for the daily performance of the Account Management and Operations teams and their customer service, operational, and growth goals. You'll work closely with your Account Managers, the Laredo General Manager, and customers across North America. If you're an experienced logistics leader who wants to coach a team and help shape a growing operation from the start, this role is for you. About the Client Evans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, L TL, Parcel Optimization, Project Logistics, and cross-border Mexico services. Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain. The Managed Operations team relies on its Visibility Manager to keep the team executing consistently, customers informed, and exceptions handled before they become problems. What You'll Do • Review monthly account performance against volume, GP, and GP% targets, and monitor daily team performance so goals stay on track. • Give Account Managers useful performance reports and insights, and build action plans to hit daily, weekly, and monthly operational goals. • Coach and mentor Account Managers on truckload (TL) operations and customer management. • Guide the team on order entry, load validation, spot quoting, and load builds. • Help team members get the most out of customer bid boards and TMS platforms. • Build team skills through ongoing training, feedback, and performance coaching. • Act as the main escalation point for operational issues, finding root causes and putting lasting fixes in place. • Update customers early on shipments and operational changes, and resolve every issue in a way that strengthens the customer experience. • Work with the Laredo General Manager to design and implement the future operational structure. • Drive adoption of new processes and organizational changes, and hold the team accountable for new responsibilities and performance expectations. • Suggest ideas that improve scalability, efficiency, and customer experience. Qualifications • 3–5+ years of experience in logistics, transportation, or 3PL operations. • Previous leadership, supervisory, or team coaching experience. • Experience managing customer accounts and operational performance. • Strong understanding of truckload (TL) operations. • Advanced English, written and spoken. • Working knowledge of U.S. geography and freight markets. • Experience using TMS platforms and transportation technology. • Strong analytical, organizational, and problem-solving skills. Nice to Have • Experience with MercuryGate or other TMS platforms. • Background working with U.S.-based carriers, brokers, or 3PLs. • Prior people-management or team-lead experience. Who You Are You're a hands-on leader who holds people accountable while keeping the team culture positive and collaborative. You take initiative, communicate early, and deal with problems before they grow. You speak and write with clarity and confidence by phone, email, and chat, and you do well in a fast-paced, structured, process-driven environment. You like working across teams, offices (including Laredo), and time zones, and you're excited to help build and shape a growing operation. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow. Additional Details Schedule: Full-time, CST hours (Querétaro) Languages: Advanced English (written and spoken) Compensation: MXN 30,000–50,000 per month Reports to: VP of Mexico Operations Employment Type: Full-time, long-term opportunity
Billing Specialist
Keep customer invoices and carrier payments accurate and on schedule. About the Role At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses. We're looking for a Billing Specialist who loves getting the numbers right. You'll work under the direction of the Billing Manager in a structured, process-driven team, digging into discrepancies and making sure every invoice and carrier payment is accurate and on time. The Billing team counts on this seat to keep customer invoicing and carrier payments clean. You'll own billing accuracy from carrier invoice to customer report, working every day with the Billing Manager, your teammates, and freight carriers. If you're detail-obsessed, comfortable digging into discrepancies, and energized by clean, accurate billing, this role is for you. About the Client Evans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, L TL, Parcel Optimization, Project Logistics, and cross-border Mexico services. Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain. The Managed Operations team relies on its Visibility Manager to keep the team executing consistently, customers informed, and exceptions handled before they become problems. What You'll Do • Audit and review carrier invoices for accuracy. • Update the TMS with customer billing information so invoices go out accurately and on time. • Contact freight carriers to collect missing information and resolve billing problems. • Troubleshoot billing discrepancies and follow each one through to resolution. • Prepare accessorial submissions with precise documentation, since errors directly affect revenue. • Prepare customer reports. • Create and own key performance metrics for your billing work. • Help roll out new initiatives that improve the accuracy and timeliness of customer invoicing and carrier payments. • Escalate issues to the Billing Manager when they need further attention. Qualifications • Advanced written and spoken English (B2/C1+), which you'll use every day with carriers and the team. • Strong computer skills, including Microsoft Office and digital communication tools. • Sharp attention to detail, because accuracy in invoicing, reporting, and accessorial documentation is critical. • Strong problem-solving skills and a track record of following discrepancies through to resolution. • Ability to work on your own and to know when to escalate issues to the Billing Manager. Nice to Have • Experience with MercuryGate or other TMS platforms. • Background working with U.S.-based carriers, brokers, or 3PLs. • Experience generating reports and tracking KPIs. Who You Are You're calm, organized, and detail-oriented, and you don't let a discrepancy slip. You're proactive and chase down missing information before it turns into a delay. You communicate clearly by phone, email, and chat. You do well on a structured, process-driven team and can manage your own work without close supervision. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow. Additional Details Schedule: Full-time, 40 hours per week, CST Languages: Advanced English required (B2/C1+) Compensation: Starting at MXN 17,000/mo Reports to: Senior Billing Account Manager Employment Type: Full-time, long-term opportunity
Marketing Manager
Keep every restaurant client's marketing on time, on brand, and growing. About the Role At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses. We're looking for a Marketing Manager who loves owning outcomes end to end and builds the systems that let a small team deliver like a big one. You'll join an early-stage, fast-moving environment where AI tools are part of the daily workflow and your processes become the foundation everyone else builds on. This seat is the single owner for client delivery across paid search, delivery platforms, local SEO, reviews, email, and social for restaurants and multi-location brands. You'll work directly with clients, lead digital marketers and contractors as the team grows, and partner across the business to train the company's AI agents the same way you'd coach a teammate. If you're a hands-on digital marketing leader who writes the SOP, runs the meeting, and ships on the promised date, this role is for you. About the Client They are an AI growth marketing company for restaurants and multi-location brands. Its a new startup that is trying to operate in stealth mode. What You'll Do • Own client delivery so every deliverable ships on time, reviewed, and defensible, acting as the single point of contact for each account. • Run the weekly client rhythm of status updates, reporting, and follow-through. • Direct marketing execution across paid search, DoorDash and Uber Eats, local SEO, listings and maps, reviews, email, and social. • Design and maintain the quality check process for all marketing work across channels. • Write and maintain standard operating procedures (SOPs), shipping your first ten within 90 days, tested against live client work. • Run the project board so every task across all client work has an owner and a due date. • Set the QA gates that work must pass before it reaches clients. • Take over active client accounts and run every account end to end by day 60. • Build and manage a team of digital marketers and cross-functional contractors as the company grows. • Work across the business every day to develop and improve the company's AI agents, training them the same way you train team members. Qualifications • 6+ years of experience in digital marketing. • Depth in at least two of: paid search, third-party delivery (3PD) marketplace marketing, local SEO and listings, or email and CRM. • 2+ years managing digital marketers, in-house or at an agency. • Client-facing experience owning accounts, leading meetings, and delivering bad news well. • Proven operations track record: SOPs you wrote that still run without you, and projects you shipped on the promised date. • Business fluency in written and spoken English, since most client work ships in writing. • Daily, hands-on use of AI tools in your work. Nice to Have • Hands-on experience with agentic AI tools such as Claude Code or Codex. • Agency experience. • Experience marketing restaurants or multi-location brands. • Experience building a team from zero. Who You Are You take ownership, and you'd rather be the one person clients count on than hand work off and hope it lands. You're organized and process-minded: you turn messy work into clear systems, owners, and deadlines. You communicate clearly and directly, in writing and on calls, and you can deliver hard news calmly and with a plan. You're curious about AI and treat it as a real teammate you keep improving. You're comfortable in a small, early-stage company where you build structure instead of inheriting it. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow. Additional Details Schedule: Remote from Mexico, working Pacific Time (PST) hours Languages: Business-fluent English (written and spoken) Compensation: MXN 27,000–30,000 /mo Employment Type: Full-time, long-term opportunity
Sales Development Representative
Open new doors for North American freight, one prospect at a time. About the Role At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses. We're looking for a Sales Development Representative who loves going after new business and turning cold prospects into lasting clients. You'll work in a fast-moving, competitive transportation market where research, outreach, and follow-through make the difference. This seat drives new pipeline across Managed Solutions, parcel optimization, truckload services, and the Mexican market. You'll own the full sales relationship and work every day with outside sellers and operations teams to keep sales strategy and customer experience aligned. If you're a natural hunter who loves hitting targets and building relationships that last, this role is for you. About the Client Evans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, L TL, Parcel Optimization, Project Logistics, and cross-border Mexico services. Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain. The Managed Operations team relies on its Visibility Manager to keep the team executing consistently, customers informed, and exceptions handled before they become problems. What You'll Do • Identify and engage potential clients through research, networking, and outreach focused on Managed Solutions, parcel optimization, truckload services, and the Mexican market. • Develop and carry out sales strategies to break into target markets and reach sales goals. • Build and maintain strong relationships with prospects and existing clients by understanding their needs and offering tailored solutions. • Keep a deep understanding of Evans' Transportation Management Solutions, including parcel optimization and truckload services, so you can clearly explain their value. • Partner closely with outside sellers and operations teams to align sales strategies and improve customer satisfaction. • Monitor sales performance metrics and report regularly on progress toward sales targets. Qualifications • Proven experience in inside sales. • A track record of meeting and exceeding sales targets in a competitive environment. • Exceptional communication and interpersonal skills, with the ability to build rapport with clients. • Familiarity with CRM software and sales tracking tools. • Ability to work closely with outside sellers and operations teams toward shared goals. Nice to Have • Inside sales experience in transportation, logistics, or supply chain management. • Experience with MercuryGate or other TMS platforms. • Background working with U.S.-based carriers, brokers, or 3PLs. • Prior people-management or team-lead experience. Who You Are You're a "Hyper Hunter," energized by opening doors and finding gaps in the market before anyone else does. You're self-motivated, with a strong work ethic and a real passion for sales. You own the whole client relationship, not just the handoff, and you're curious about what your clients actually need. You care about hitting your numbers and about building relationships that last. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow. Additional Details Schedule: Full time, CST hours Compensation: From MXN 20,000/month Employment Type: Full-time, long-term opportunity
Accounts Receivable Analyst
Keep invoices accurate and collections on track across growing local brands. About the Role At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses. We're looking for an Accounts Receivable Analyst who is precise, organized and happy working in a structured, process-driven team. You'll work remotely, mostly in ServiceTitan, and manage many invoices and deadlines at the same time. This role makes sure finished jobs turn into accurate invoices and that customers pay on time. Day to day, you'll work with field, service and sales teams, and you'll keep leadership updated on receivables. If you're a detail-focused billing professional who enjoys keeping cash flow steady and customer relationships strong, this role is for you. About the Client Atlantic Waters is a fast-growing pool construction and service platform operating across the Northeast U.S. Backed by experienced investors, the company's mission is to build the leading pool and outdoor living service business in the region through strategic acquisitions, operational excellence, and financial discipline. As Atlantic Waters brings acquired pool businesses onto shared systems and processes, the Accounts Receivable Specialist plays a key role in keeping invoicing consistent and collections on track across a growing family of local brands. What You'll Do • Review completed jobs in ServiceTitan to confirm work is documented correctly and ready for billing. • Prepare, update and finalize invoices, checking that pricing, quantities and job details are accurate. • Send invoices to customers promptly and keep organized records of all billing activity. • Follow up on outstanding balances and manage collections by phone and in writing. • Work with field, service and sales teams to clarify job details, pricing or scope before invoicing. • Escalate unresolved invoicing questions or billing discrepancies to the right manager when needed. • Track aging receivables and give leadership regular status updates. • Keep customer relationships professional and courteous throughout the collections process. Qualifications • Advanced English, written and spoken, for daily communication with customers and the team. • Excellent written and verbal communication skills by phone, email and chat. • Strong organization and attention to detail, with the ability to manage multiple invoices and deadlines. • Comfort working in software systems and learning field-service or accounting platforms. • Ability to work independently, with good judgment about when to resolve an issue yourself and when to escalate it. Nice to Have • Experience with ServiceTitan or similar field-service or accounting platforms. • Prior accounts receivable, billing or bookkeeping experience. • Experience in home services, pool and outdoor living, or a multi-location service business. • Familiarity with QuickBooks or similar accounting software alongside a field-service platform. • Experience supporting collections across multiple business units or brands. Who You Are You're calm, organized and detail-oriented, and you don't let things slip. You're proactive: you reach out before anyone asks and escalate before small problems grow. You communicate clearly by phone, email and chat, and you stay courteous even in difficult collections conversations. You're comfortable working remotely in a structured, process-driven team, and you work well with other departments across time zones. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow. Additional Details Schedule: Remote, full time, CST hours Languages: English (advanced) Compensation: From MXN 16,000/month Employment Type: Full-time, long-term opportunity
Track and Trace Specialist
Keep North America's freight visible, on time, and accounted for. About the Role At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses. We're looking for a Track and Trace Specialist who thrives in a fast-paced logistics environment, communicates clearly in English, and takes pride in keeping freight moving on schedule across North America. You'll work in a busy operations setting where shipments move all day and real-time accuracy matters. This seat is critical to load visibility. You'll be the eyes and ears on every shipment, working closely with carriers, drivers, and internal planners on the Managed Operations team so every pickup and delivery is accounted for in real time. If you're detail-obsessed, calm under pressure, and energized by ownership, this role is for you. About the Client Evans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, L TL, Parcel Optimization, Project Logistics, and cross-border Mexico services. Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain. The Managed Operations team relies on its Visibility Manager to keep the team executing consistently, customers informed, and exceptions handled before they become problems. What You'll Do • Track every assigned load through the TMS, email, and phone, keeping the load dashboard updated with arrival times, departure times, and locations throughout the day. • Acknowledge carrier and partner notifications promptly, and log all load information from drivers or dispatchers in the system with detailed, accurate notes. • Confirm pickups and deliveries by contacting carriers ahead of time to verify shipping hours and load readiness. • Place check calls to drivers and dispatchers to request ETAs and current location updates. • Forward PODs and other load documents to the right internal department. • Identify, communicate, and escalate issues or events to your point of contact, and work with planners to resolve them quickly. • Communicate proactively with the Managed Operations team to flag at-risk loads and keep everyone aligned on status. • Stay available on email, Teams, and 3CX during your shift, and respond to urgent requests quickly. Qualifications • Advanced written and spoken English, which you'll use every day with carriers and the team. • Strong working knowledge of U.S. geography, including states, major lanes, and key freight markets. • Proficiency with computers, Microsoft Office, and digital communication tools. • Sharp attention to detail, with accurate load updates and notes. • Strong stress and time management skills, with the ability to handle multiple loads at once. Nice to Have • Experience in track and trace, dispatch, logistics operations, or freight customer service. Who You Are You're detail-obsessed and take real pride in getting every update and note right. You stay calm under pressure, even when several loads need attention at the same time. You communicate proactively, raising issues early and keeping your teammates informed instead of waiting to be asked. You take ownership of your loads and follow through until every pickup and delivery is confirmed. You're responsive and organized, and people can count on you when something urgent comes up. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow. Additional Details Schedule: Central Time (CST) shift Languages: English (advanced, written and spoken) Compensation: From MXN 17,000/month Employment Type: Full-time, long-term opportunity
Track and Trace (After-hours Support)
Keep North America's freight moving, day or night. About the Role At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses. We're looking for a Track and Trace (After-hours Support) specialist who does their best work when the office is quiet and the freight keeps moving. This is a remote, evening and overnight seat. You'll work on your own, keeping LTL and TL shipments on track, customers informed, and problems handled before morning. After hours, you're the main point of contact for your assigned accounts. You own each order from entry and validation through the final delivery update. You'll work with carriers, drivers, dispatchers, consignees, and Account Managers, and at the end of every shift you'll hand the day team a clean, well-documented queue. If you're organized, proactive, and take pride in making sure nothing slips through the cracks overnight, this role is for you. About the Client Evans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, L TL, Parcel Optimization, Project Logistics, and cross-border Mexico services. Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain. The Managed Operations team relies on its Visibility Manager to keep the team executing consistently, customers informed, and exceptions handled before they become problems. What You'll Do • Enter and validate LTL and TL orders received after hours, applying the correct customer rates in the TMS. • Check order and account data and fix any missing or incorrect information. • Schedule and confirm pickup and delivery appointments with carriers and consignees. • Work tracking reports to find loads still waiting on a PRO number and to monitor active in-transit shipments. • Make check calls to drivers and dispatchers to get status updates on in-transit loads. • Update ETAs, flag shipments trending late, and reschedule missed pickups with the correct reason code. • Mark shipments as picked up with accurate PRO numbers and times, and leave clear, timestamped notes on every load. • Monitor the shared after-hours inbox and respond to escalated customer and vendor messages promptly and professionally. • Communicate delivery updates and exceptions to assigned accounts by TMS, email, and phone, and coordinate intercepts or recovery plans when delays happen. • Keep internal tracking logs up to date, flag recurring service issues to the right Account Manager, and hand off a clean, well-documented queue at the end of each shift. Qualifications • Fluent English (reading, writing, and speaking) for daily communication with carriers and customers. • Exceptional customer service skills, with strong organization and multitasking. • Ability to solve problems independently without direct on-site supervision. • Strong attention to detail and accuracy. • A team-oriented, self-motivated approach and reliable attendance. • Comfort working an evening/overnight schedule. • Proficiency with Microsoft Office, especially Outlook and Excel. Nice to Have • 1+ years of experience in logistics, customer service, or transportation management. • Experience with a transportation management system (TMS). • Previous experience with shipping or trucking carriers. • Prior exposure to account management or escalation handling. • Bachelor's degree. Who You Are You're calm, organized, and detail-oriented, and you stay on top of things so nothing slips through the cracks overnight. You're proactive by nature: you update customers before they have to ask and spot issues before they grow. You keep your customer service at its best even when volume is high or the pressure is on. You're comfortable managing a changing workload on your own across phone, email, the TMS, and MS Teams, and you're a reliable teammate who leaves every shift in good order for the next person. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow. Additional Details Schedule: Evening/overnight coverage, 10:00 p.m. – 7:00 a.m. CST (exact hours to be confirmed) Languages: Fluent English required Compensation: From MXN 18,000/month Reports to: After Hours Supervisor Employment Type: Full-time, long-term opportunity
Visibility Manager (Track & Trace)
Turn routine freight into invisible work so your team handles what matters. About the Role At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses. We're looking for a Visibility Manager (Track & Trace) who is a hands-on leader, able to train, coach, and hold a team to a clear standard every day. You'll work in a fast-moving freight operation that is shifting from manual tracking to exception-based visibility. Here, technology handles routine loads, and people step in on the freight that needs them. You'll lead the Track & Trace team inside Managed Operations and turn documented processes into consistent daily execution. You'll work closely with Visibility Specialists, Carrier Procurement, and the wider operations team to keep customers informed and catch exceptions before they become problems. If you're a people leader who sees automation and AI as tools rather than threats, this role is for you. About the Client Evans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, L TL, Parcel Optimization, Project Logistics, and cross-border Mexico services. Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain. The Managed Operations team relies on its Visibility Manager to keep the team executing consistently, customers informed, and exceptions handled before they become problems. What You'll Do • Own daily team management, workload allocation, and shift priorities, making sure active loads are worked from the correct TMS boards and past-due freight is handled daily. • Train, certify, and develop Visibility Specialists on Evans standards, systems, customer communication, and escalation, and own the Evans Certified Visibility Specialist standard. • Coach performance using facts, KPIs, quality audits, and real shipment examples. • Own tracking compliance and grow MacroPoint and ELD adoption while cutting unnecessary manual check calls. • Ensure non-tracking, At Risk, Likely Late, and other exception freight gets timely human intervention. • Reinforce TMS discipline so shipment updates, issue codes, notes, and escalation history live in the system of record. • Drive milestone timeliness across pickup, departure, arrival, delivery, and other key shipment events. • Own the Visibility side of POD compliance and aging, pursuing POD retrieval from delivery until usable paperwork is received. • Partner with Carrier Procurement when loads are handed off without the required driver or dispatcher information. • Identify recurring failures by carrier, process, customer, or team member and fix the root cause. • Help evaluate and implement automation, AI, and visibility technology that lets the team manage more freight without sacrificing service. • Start each day knowing what is past due, not tracking, at risk, or missing PODs, and end it knowing what remains open, who owns it, and next steps. Qualifications • 3–5+ years of experience in transportation operations, Track & Trace, shipment visibility, brokerage operations, or related logistics work. • Strong understanding of the full truckload lifecycle: dispatch, pickup, in transit, delivery, exceptions, and POD. • Experience working inside a TMS and managing work from operational queues and boards. • Advanced English, with strong verbal and written communication. • Proven ability to train, coach, document expectations, and hold people accountable. • Comfort managing daily and weekly KPIs, past-due work, quality audits, and workload. • Strong judgment on exception management and escalation. • Ability to build structure without overcomplicating the operation. Nice to Have • Prior experience as a team lead, trainer, supervisor, or quality coach. • Hands-on experience with MacroPoint, ELD-based tracking, or similar visibility technology. Who You Are You lead with accountability: you set a standard and make sure the team meets it every day, not just in a monthly review. You're comfortable with AI, automation, and technology, and you see them as a way to free your team for the freight that truly needs a human touch. You look for root causes, not just symptoms, and when something breaks down by carrier, process, or team member, you keep digging until you know why. You communicate clearly and can train, certify, and coach using real examples. You build just enough structure to keep an operation disciplined without slowing it down. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow. Additional Details Schedule: Monday–Friday, 8:00am–5:00pm CST (40 hours per week), hybrid remote in Querétaro Languages: Advanced English required Compensation: MXN 35,000 /mo Employment Type: Full-time, long-term opportunity
Siempre buscamos gente talentosa.
Si crees que serias un buen fit, escribenos. Cuentanos en que eres bueno y por que quieres ser parte de esto.
conor@heypulpo.com