Now boarding·We're accepting partners for our June Tangle.Join the waitlist →
AI agents · built right the first time
// AI AGENTS FOR REAL BUSINESSES

AI that works, because
humans built it with you.

You've probably tried automated customer service before. Most feel like a demo bolted onto a sales pitch. We do it differently with AI for business operations: a nearshore team learns your business first, then we train the agent on what they actually do. Humans stay in the loop, forever.

Deploy an agentSee how it works
One ticket · refund requestHow your agent actually works
live
Incoming · sarah@acme.com
“Hi — can I get a refund? I canceled 3 weeks into my plan.”
AI
AI
Draft ready: refund prorated to $127.50 per your 30-day policy.
A
Ana (MX) · nearshore team
Reviewed. Swapped tone to match your voice. Sent.
AI
AI
Logged to Stripe + Salesforce. Pattern saved for next time.
Resolved in 48 seconds · customer replied “thank you”
// WHY OURS WORK

We know how to build AI the right way.

If you've tried AI powered support before and it didn't stick, you're not alone. We've watched a lot of teams run into the same four walls. Here's what we've learned to do differently — so your next one actually works.

// 01

Humans learn the work first.

Before we touch AI, our nearshore team does the job for a quarter. Edge cases, tone, the weird stuff your docs don’t cover. That’s what the agent trains on.

// 02

Every agent has a human behind it.

When AI isn’t sure, it hands off to your Pulpo teammate. Your customer never gets a dead end. Your team never drowns in escalations.

// 03

We ship the last mile.

Most agents stall on integrations — Zendesk, Stripe, Salesforce, the things nobody wants to build. We bring them live with the team that’s already using them.

// 04

The agent gets better every week.

Every rewrite your team does becomes training data. Every edge case becomes a new rule. You’ll watch the auto-resolve rate climb quarter by quarter.

// HOW PULPO AI IS BUILT

Humans first. AI second. Always.

YOUR TOOLS
Where the work lives today
ZendeskSalesforceSlackGmailQuickBooks
PULPO HUMANS
Learn the work for a quarter
map_edge_caseswrite_sopstune_toneqa_everything
PULPO AI
Deployed on what they learned
handle_tier_1draft_responsesescalate_gracefullyself_improve
// OUR FIRST AGENT, IN PRODUCTION

We just shipped our first customer service agent.

Custom-built for one client. It handles inbound problems for their users, finds the information specific to that customer, and gives them personalized responses. When it can't resolve something, it escalates cleanly to a human on our team.

Customer service agent

LIVE IN PRODUCTION · 1 CLIENT
  • Custom-built to find information specific to that customer’s business
  • Handles inbound problems with personalized responses in their voice
  • Escalates cleanly to our nearshore team when it can’t resolve
  • Every escalation becomes training data for the next week
~5s
response time
From ticket in to reply drafted
30%
auto-resolved
Without any human touching it
100%
custom per client
Trained on their data, their voice

// NEXT UP: BILLING TRIAGE · INVOICE RECONCILIATION · APPOINTMENT HANDLING

// WHAT WE COMMIT TO

Every agent comes with a team.

A real team behind every agent

Every Pulpo agent is backed by a nearshore team in CDMX. When the AI hits a wall, they step in before your customer notices. You get both — the agent and the people training it.

Live in 4 weeks

Scope call, embed humans, measure, then ship the agent. Your team is working within a month and your first agent follows once we know the work.

You pay for outcomes

$5K/mo baseline plus the team that trains it. Our goal is to cut your cost-per-resolution in half — and keep cutting it every quarter.

// WAITLIST

The next tangle deploys in May.

A tangle is a cohort of clients we onboard together. Small on purpose. Every team goes live in 4 weeks, with the founder in the loop.