We run your customer support.
Chat, email and phone support, run by a bilingual team in Mexico on your timezone, in your tools. We own the queue, the process and the coverage. You get one channel and a weekly scorecard.
The work, not the headcount.
Tier-one support
Chat, email and phone in Zendesk, Intercom, Front or whatever you run today, answered in your voice.
After-hours and weekend coverage
Your customers do not stop at five. Neither does the queue.
Orders, accounts and billing questions
The repeat questions that eat your team's day, handled with your policies and your tools.
Escalations with context
What needs you reaches your named contact with the history attached, not a cold forward.
We learn it, then we run it.
We shadow your team: tools, macros, policies, what a great answer looks like to your customers.
We work the queue alongside your people, in your help desk, with your templates.
You read the scorecard. We take the queue.
// ONE CHANNEL TO US. ONE WEEKLY SCORECARD. ONE INVOICE.
Tell us the work. We will quote it.
Two minutes. Gaby reads every one herself.